by Innovation Industries

Customer Service

100% Satisfaction Guarantee

Innovation Industries, LLC guarantees your complete satisfaction with every product. If, for any reason, your expectations are not met, please contact us as soon as possible. We will gladly replace the product or refund the purchase price within 30 days of shipping for unused products. See below for more about returns and replacements.

Quality Assurance

Every Innovation Industries product is hand inspected and all Survival Pucks are tamper sealed before shipping.


All product prices, shipping fees, and taxes are listed in US dollars.

Shipping Fees
1 to 6 pucks $5.00
7 to 12 pucks $8.00
13 to 18 pucks $11.00
19 to 24 pucks $14.00
More than 24 pucks Free Shipping
Approximately Delivery Times
Northwest 3 - 5 days
Southwest 6 - 7 days
Central states 7 - 8 days
Northeast 8 - 9 days
Southeast 8 - 9 days





Shipping and Handling

Products are sent via US Postal Service standard/ground mail from the Seattle, Washington area to anywhere in the continental United States. We do not ship to Alaska, Hawaii or addresses outside the USA.

Some pucks contain materials that (by law) must be shipped via ground. Only ground shipping is available for all orders. Air, priority, and overnight shipping are not available.

To expedite the arrival of your order, orders received by 12pm Pacific time on business days are shipped the same day. Orders received after 12pm are shipped the next business day. Delivery times vary with location, allow 5 - 9 days. See chart at right. These are approximately delivery times and cannot be guaranteed.

To ensure prompt delivery please include your complete delivery address with your order.

Please contact us if you have any questions.

Delivery outside USA

Innovation Industries does not ship products to addresses outside the USA.

Returns and Replacements

Please contact us before returning a product for replacement or a refund. Please mail returns or replacements to: Innovation Industries, Attention Customer Service, 25030 188th Ave SE, Covington, WA 98042. Please enclose your name, address, phone, and e-mail. Shipping fees for returns or replacements due to manufacturers defect will be paid by Innovation Industries. Shipping fees for all other returns are the responsibility of the customer.


Our order form is a secured form and can be used in full confidence that your information is protected. All information submitted through our online store is encrypted when is it is submitted. No credit card information is ever stored. Customer contact and order information is password protected. It is used only by our team for the purpose of processing orders.


Privacy Policy

Innovation Industries will not share or sell your information with any other organization. All information you provide via the forms on this website is kept in strict confidence. Contact and order information is stored in order for our team to process orders. It is not used for any other purpose. Your privacy is assured.

Privacy Policy Regarding Google AdWords, Remarketing, and Cookies

This website uses cookies in conjunction with Google AdWords and Google AdWords Remarketing. Remarketing is an online marketing technique that enables us to reach out to visitors who previously visited this website. This means that after you visit this site you may see our ads when visiting other websites. When you visit this site a "cookie" is placed on your computer. This "cookie" enables you to see our ad when you visit other sites. You may update your browser settings to prevent this site from placing a cookie on your computer. Or you may opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you may opt out of a third party's use of cookies by visiting the Network Advertising Initiative opt-out page. This site does not save any personally identifiable information about you for marketing purposes.

Shop now or, for additional information please contact us at 253-732-4471.

compact emergency kit for bikers

Products are shipped by ground throughout the USA except Alaska and Hawaii.


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Survival Puck Series
Innovation Industries, LLC | 25030 188th Ave SE, Covington, WA 98042 |

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